This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.
Sending
Frequently asked questions
We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.
Your shipment will be weighed in two ways: the actual weight in kilograms and the volumetric weight, which is calculated based on the dimensions of your package (L x W x H in cm / 4,000).
The higher of the two determines the rate for your shipment. For shipping a large box of feathers, we look at the volumetric weight. A small box of bolts and nuts? Then we take the actual weight in kilograms.
See the up-to-date fuel surcharge here. The fuel surcharge is based on the price for diesel fuel published by the Directorate-General for Energy of the European Commission every month.
You need an account number to send shipments with DHL eCommerce. This will give you custom rates according to your shipping profile. You pay for the sent shipments after you have received our electronic invoice which are sent every week via DHL e-Billing.
When sending shipments to countries outside the European Union (e.g. Switzerland or Norway), you must enclose a pro forma invoice or a commercial invoice which are then used to carry out a customs clearance in the country of destination.
This generally occurs if the shipping information made available to us is incomplete. It may be that the address is incorrect or that we need additional information in order to deliver the shipment properly. We can quickly solve this problem for you. Simply contact our customer service department. Please note: if you’re not the sender of the shipment, please ask the sender to contact us.
With a DHL Portal business account number, you can access our all-in-one online shipping service. Once you have been registered, we will send an activation link for My DHL Portal to your e-mail address. You can log in with your e-mail address, set your own password, and send shipments immediately. Not a client yet?
It’s best to use the most recent version of your Internet browser. My DHL Portal works best in Google Chrome, Safari, and Firefox
Enter your e-mail address as your username and select “I forgot my password”. A temporary password will be sent automatically to your e-mail address. You can reset your password once you've logged in.
My DHL Portal uses animations, but these are blocked by pop-up blockers. To download labels, you must set your browser to allow pop-ups. You can adjust this setting in your browser's privacy settings. In Google Chrome, you can go to “Settings,” “Content settings,” and then “Pop-ups.”
If this doesn't solve the problem, feel free to contact our customer service department.
On your computer's control panel, go to “Devices and Printers” and check your label printer's preferred settings. The correct size is 10 cm x 21 cm (w x h).
You can easily import a large number of addresses or shipments into My DHL Portal with the templates we provide in our user manual. Download the templates, enter your address or shipment data, and follow the instructions in the manual.
If you still have questions, ask one of our experts.
If your shipment has not arrived at your customer or has arrived damaged, please report this to our customer service as soon as possible: within seven days for damage, within 30 days for loss. All claims for damages must be made in writing within 30 days from the date DHL received the shipment. We aim to respond within ten workdays.
The shipping costs for international packages or pallets depend on various factors such as weight, dimensions, destination, frequency of shipments, etc. Based on these factors, we always calculate a customized rate. Request your personal quote now.
For packages to consumers, these are the standard dimensions and weights:
- Maximum dimensions: L 120 x W 60 x H 60 cm
- Maximum weight: 31.5 kg
We also take into account the volume and girth of the package.
For delivery via DHL ServicePoints and Lockers, smaller sizes and weights may apply. For home delivery, larger sizes are possible under certain conditions. Discover all the specifications for international shipments.
That depends on the terms of trade or incoterms agreed upon between you as the seller and the buyer abroad. Read more about the agreements in international trade and incoterms.
We handle every shipment with the utmost care. At the same time, we understand that your valuable packages require extra assurance. You can easily take out transport insurance with DHL eCommerce at an attractive premium. Read all about it.
You can send many things, but not everything. For safety reasons, we do not ship dangerous substances, products of extremely high value, fertilizers, etc. Check the full list of prohibited goods.