Returning parcels
Happy returns
If you received a parcel through DHL but are unhappy with your purchase, you can return your order quickly and easily. It's no hassle at all. Use the DHL return label included with your parcel to quickly and simply return your order via one of our DHL ServicePoints. In Belgium we make use of the extensive network of our partner bpost.
DHL return label
Pack and go
Most online stores want to make your life easy and will include a return label with your order so that you can return your parcel via one of our DHL ServicePoints for free. If your order did not include a return label, go to the website of the online store to see the return instructions.
About your return shipment
Packaging
Make sure that your return shipment is packed well and labelled clearly, or your parcel might not be accepted by the delivery point. Read our packaging tips.
DHL return label
Remove the old address labels and stick the DHL return label on the top of your parcel. Make sure that the label is clearly legible and that the barcode is easy to scan.
Drop off your parcel
In Belgium you can drop off your DHL eCommerce return shipment at one of the locations of our partner bpost. Attention: DHL Express parcels (with Waybill number below the barcode) cannot be returned via bpost.
Track your return shipment
Always informed
You can track your return shipment with track & trace using the barcode number on the DHL eCommerce return label (JVGL code at the bottom of the label). From the moment that the parcel has been scanned by us you can pinpoint your parcel and see when it has been delivered to the sender. This way you're always informed.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That is why we've put together a list of FAQs that may just provide an answer to your question.