Track DHL parcel
Where is my shipment?
You can easily track your shipment online with our track & trace tool – you'll know exactly where your parcel is and when it's arriving. All you need to do, is enter your shipment number and postal code. Did you get a notification about a parcel that’s on its way to you? Just click on the link in the e-mail to find out where your parcel is and when it will be delivered.
Track & Trace
Not only does track & trace let you pinpoint your parcel online, but it also tells you your parcel's expected delivery time as soon as it's been logged in the system. If your parcel is delivered with your neighbor or at a DHL ServicePoint, the track & trace page will tell you the address.
Missed a delivery?
If you missed a delivery, you will find a missed-delivery card in your mailbox which will give you more information about your shipment. Was your parcel delivered with your neighbor? Do you have to collect it at a bpost pick-up point or at a DHL RegionHub? Or will our driver return the next working day.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.
How will I know when my parcel will be delivered?
If you received a DHL shipment number from the sender or online store where you placed your order you can follow the parcel online with track and trace. As soon as we've scanned your parcel, the shipping status will be visible online.
What should I do if my parcel is delayed or lost?
Contact the sender, which could be the customer service department of the online store where you placed your order. They may ask DHL to investigate your case.
How long will the DHL ServicePoint keep my parcel?
Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender.