Missed-delivery card
View our delivery options
Did you miss the DHL delivery? Below you can see the options for receiving your parcel.
Second delivery at home
We automatically try to deliver your parcel again the next workday. Did you give us the permission to deliver with your neighbors if you are not at home? Then the missed-delivery card will tell you at which address your parcel has been delivered.
Collect at DHL RegionHub
If you missed the second delivery attempt, you have five workdays to collect your parcel at a DHL RegionHub. Always take your DHL card and a valid form of identity with you when you collect your parcel.
DHL card in mailbox
Track your shipment for more details
Our Track & Trace page will give you more information about your shipment and tell you where and when you can collect your parcel. Simply scan the QR-code on the DHL missed-delivery card or enter your delivery code and postal code on our tracking page. You will find the delivery code at the bottom right corner of your DHL card.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.
I was not home when the courier tried to deliver my parcel. Where is it now?
Did you miss the DHL delivery? No worries, DHL will automatically try to deliver your parcel again the next workday. If you also missed the second delivery attempt, you can collect your parcel at a DHL RegionHub. Follow the instructions on the yellow DHL card in your mailbox.
Was your parcel offered by our partner bpost? Then your package will be delivered according to your delivery preferences. If you haven't set those yet, bpost usually tries to deliver your package to your neighbors or at a safe place. If that doesn’t work, you will receive a notice of absence via email or in your mailbox. You or someone else can then pick up the parcel within 14 calendar days at the bpost point mentioned in the notice of absence.
What are the delivery days and times?
DHL delivers from Monday to Friday (business days) during office hours. The daily delivery times may differ depending on the size of the parcel and the delivery address.
Parcels to consumers in Belgium are usually delivered by our partner bpost. They also deliver from Monday to Friday. If your sender has chosen the 'Saturday delivery' option, bpost will deliver your parcel on Saturday.
Can I have my parcel delivered to a different address?
No, unfortunately that is not possible. The second delivery by DHL eCommerce can only take place at the same address. Contact the sender if you want your parcel to be delivered to a different address.
Did our partner bpost try to deliver your parcel when you were not at home? On the bpost website or app, you can set your delivery preferences and indicate where your package should go if you are not at home. If you haven’t set your preferences yet, bpost will try to deliver your parcel to a neighbor or at a safe place around your home. If that doesn’t work, you will receive a message with information on where you can pick up your parcel. A second delivery to your home or to a different address is not possible with bpost.