We make a difference for your customer
One small step, one giant leap
A successful customer journey starts in your online store. Here, your customer can see all our delivery options. The logistics process that follows has been perfectly attuned to the experience of your customers. If something does go wrong, our support team is ready to jump in. The perfect service from your website to their front door.
Handy delivery options
Consumers want to receive their orders when and where it suits them. Otherwise, they're likely to abandon their shopping carts in your online store. With our free tools you can offer your customers delivery options that will boost your sales and result in higher turnover and customer satisfaction.
E-commerce without borders
If you sell internationally, then DHL eCommerce offers your business boundless opportunities with its European logistics network and more than 100,000 ServicePoints located across the continent. You are assured the same high-quality service, handy delivery options, and simple return service throughout Europe.
You can easily integrate our services in your online store. Our plug-ins are free and easy to install. If things are a little more complicated, we also offer custom solutions.
Returns = revenue
E-shoppers will spend more if the return process is simple. Our European return process is built on simplicity and ease of use. Roll out the red carpet for your customers.
Your customers are excited to receive their order, so we send clear e-mails and text messages to inform them about the status of their parcel. They can also use track & trace to follow their parcel every step of the way.
Close to you
Some customers might prefer to collect their parcel at one of our collection points. With 6,800 DHL ServicePoints in the Benelux and more than 100,000 spread across Europe, we are always near to your customers. Our DHL ServicePoints have long opening hours and are often open in the evenings and weekends as well. Our lockers can be accessed 24/7.
BigGreenSmile With Brexit looming, we knew we needed specialist help
Co-Founder & CEO
The customs team have been extremely helpful, even when there were problems in the beginning, and have worked to make things as frictionless as possible. Similarly the technical team has been great, there’s been good communication from the start, and across the board DHL has been focused on the goal of delivering a really quality solution.