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Parcels to consumers in Belgium and the Netherlands
Mailbox parcel
- Dimensions: max. L 38 x W 26.5 x H 3.2 cm
- Weight: max. 1 kg

Parcel
- Dimensions: Longest side max. 120 cm, other sides max. 60 cm
- Weight: max. 31.5 kg
- Volume: max. 432 liter (L x W x H (in cm) / 1,000)

Parcels to consumers in the rest of Europe
- Dimensions: min. L 15 x X 11 x H 1 cm - max. L 120 x W 60 x H 60 cm
- Weight: max. 31.5 kg
- Volume: max. 432 liter (L x W x H (in cm) / 1,000)
- Girth: max. 360 cm (L + 2W + 2H)

Parcels sent to DHL ServicePoints are subject to other dimensions and weights (depends on local partner in destination country).

Shipments to business addresses:

Parcels
- Dimensions: min. L 15 x W 11 x H 3.5 cm - max. L 120 x W 60 x H 50 cm
- Weight: max. 31.5 kg
- Weight by volume: max. 250 kg/m³

For parcel shipments to destinations outside the Benelux additional specifications apply:
- Maximum weight per shipment 2,500 kg
- Maximum volume per shipment 12 m³

Pallets
- Dimensions: max. L 120 x W 100 x H 200 cm incl. pallet
- Weight: max. 1,000 kg per pallet (Benelux) and 750 kg per pallet (rest of Europe)
- Maximum number of pallets per delivery address per day: 5 (Benelux) / 10 (rest of Europe)

Longer delivery times for non-standard shipments
If your shipment deviates from these specifications, it may take a day longer to deliver. This concerns parcels that cannot be sorted automatically because they are too large or heavy or because of their nature, shape, packaging. Additional surcharges apply for the manual handling of these shipments.

DHL eCommerce also delivers your shipments in remote and less accessible locations. A surcharge applies for delivery in these Remote Areas.

This is the up-to-date surcharge for fuel handled by DHL eCommerce.

Month and surcharge
July 2025: 14.50%
June 2025: 13.00%
May 2025: 14.50%

This fuel surcharge is linked to the Belgian consumer price of diesel fuel (as published in the EC Oil bulletin) in local currency. Levies and taxes, as measured by the Directorate-General for Energy of the European Commission and published in the Oil Bulletin, have been included. The fuel surcharge applies to the transport rate and the transport related optional services and surcharges.

Go to the Oil Bulletin

Due to the publication dates of fuel prices, we will implement the surcharge the following month. Therefore, the fuel price as published in the Oil Bulletin mid-June will determine the fuel surcharge for July.

DHL eCommerce reserves the right to change the fuel surcharge index and table without notice.

Certain rules apply to the content of your shipment. For security reasons DHL cannot transport the following items:

• High-value products such as art, antiques, precious metals and stones, jewelry
• Perishable good; products that cannot or should not be transported unconditioned
• Food products, medicines and pharmaceuticals unless they have been packed well and can be shipped unconditioned
• Money, coins, debit cards and credit cards, SIM cards, securities, and valuable documents such as passports, property deeds, etc...
• Livestock
• Human organs and human remains, including ashes or samples taken for research such as blood, urine, feces, etc.
• Animals, both alive and dead (including insects), parts of animals (including fur, ivory, horns, antlers, etc...) and hunting trophies or stuffed animals
• Plants, except for flower bulbs and seeds
• Christmas trees, with or without root ball
• manure (substances) and plant food, not dissolved in water, both organic and synthetic fertilizers
• Illegal goods such as counterfeit products, imitation and pirated products
• alcoholic beverages and excise goods to destinations outside Belgium
• narcotics/drugs and products related to or resembling them, including (but not limited to) substances/products subject to the Opium Act and/or products containing CBD (Cannabidiol) and/or THC (TetraHydroCannabinol), both natural and synthetic
• Unaccompanied luggage
• Dangerous goods (chemicals, paint, fireworks, batteries, perfume etc.). Under certain conditions, some dangerous goods can be shipped in limited quantities. Read the article on shipping dangerous goods or speak to your DHL account manager.
• Parcels with an inherent defect which, because of their nature, can damage people, merchandise, or equipment.
• Products whose transport is legally prohibited in the country of origin, transit, or destination
• Products that require special facilities, safety precautions, or permits
• Products that can be considered offensive, such as pornography or goods that are politically sensitive. Also the packaging may not be perceived as provocative.
• Prohibited items such as complete original and imitation firearms and firearm parts, ammunition, explosives/explosive devices, military equipment, stabbing weapons, blunt weapons, and/or parts thereof, as described in the Weapons Act
• Watches valued at €5,000 or more
• Goods, software and technology that may have military applications or contribute to the production or proliferation of weapons of mass destruction (for example, nuclear weapons, chemical warfare gases or biological weapons). These are "dual use" goods as described in EU regulations 428/2009 and 2019/2199.

Dangerous goods may only be shipped in limited quantities (ADR Limited Quantities - LQ). It is mandatory to register this with your DHL account manager. We do not charge extra for shipping LQ goods.

Download our Dangerous Goods brochure to learn more about shipping dangerous goods and find out which goods can and cannot be transported by DHL eCommerce. For any additional information, please get in touch with your DHL contact.

Since 1 April 2024, stricter rules have been introduced to international shipments of dangerous goods in limited quantities (ADR LQ). In addition to the mandatory LQ mark on the parcel, you must also provide the following information: when creating the shipment, you have to specify that it contains LQ and provide the weight. How you do that, depends on the shipping tool you use:

• notification via My DHL Portal
• notification via API
• notification via EDI

Please follow these rules to avoid fines or delays. 

The provisions of the international CMR Convention apply to road transportation in Europe. DHL's liability for damage or loss is limited by law to 8.33 SDR (Special Drawing Rights) per gross kilogram, which is approximately €10 per kilogram.

High value, low weight? Insure your shipment! 
DHL eCommerce always handles your shipments with the utmost care. But in case something does go wrong, you can add an additional transport insurance to your valuable shipments with a low weight. This way you are insured against damage or loss without a deductible. Taking out our insurance is easy, and you will get an attractive premium.

Leaflet additional insurance for businesses

Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:

• Full compensation: You are reimbursed for the entire replacement value plus transport costs.
• Easy: you choose the desired insurance amount in your shipping tool.
• No deductible
• Fast claim handling
• One invoice for transport and insurance
• The recipient has to sign for reception of the shipment.

Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure all your shipments for an entire year. That way you benefit from an extra competitive premium. Interested? Your regular contact person will be happy to help you.

If you want to deliver a parcel or pallet to a construction site in the Benelux, you will need to give us some additional instructions when registering your shipment in My DHL Portal. This service is at no extra cost. Your shipments will arrive at the correct location without needing a postal code or house number. Just ensure that you enter all the necessary details. Ask your DHL account manager or our customer service department about the options.

 

Parcels and pallets sent to addresses in Belgium, Luxembourg and the Netherlands will be delivered the next workday. Parcels to consumers can also be delivered on Saturdays. Transit times differ for shipments to other destinations in Europe. See the list of delivery times below.

Transit times in Europe

We have an adjusted service schedule during and around public holidays. 

Below you can download our Benelux service schedule for the holidays in 2025:

Holiday Schedule Benelux 2025

As standard, DHL eCommerce delivers your packages and pallets within the Benelux on the next working day. And if that’s is not fast enough, you can use our Expresser service. Your business shipment will then be delivered in the Benelux (with the exception of the Wadden Islands) before 12:00 noon on the next working day (Mon to Fri). If the shipment is delivered after 12:00 noon, you can use the reactive money-back guarantee to retrieve the additional costs of the Expresser shipment.

Terms and Conditions of the reactive money-back guarantee:

• The shipment was delivered to the recipient after 12:00 noon according to the DHL track and trace data.
• The money-back amount is limited to the difference between the regular DHL Europlus shipping rate and the Expresser shipping rate.
• The money-back guarantee must be requested by the shipper at the shipment level.
• The money-back guarantee must be requested from DHL within 14 days of the invoice date. A request is to be submitted by sending an e-mail to [email protected] containing the shipment and invoice number, and a statement that the email refers to the reactive money-back guarantee.
• The money-back guarantee does not apply if the recipient has made an intervention.
• The money-back guarantee does not apply if the late delivery or non-delivery is due to circumstances beyond DHL's control, as defined in the DHL eCommerce General Terms and Conditions of Carriage.