Card in your mailbox
Second delivery at home
If you missed a delivery, you will find a card in your mailbox from DHL eCommerce or from bpost, our partner that delivers parcels for us to consumers in Belgium. DHL will automatically return the next working day. bpost offers you the possibility to register your delivery preferences.
bpost card in mailbox
If you missed a delivery, you'll find a bpost missed-delivery card in your mailbox. The card will inform you where you can collect your parcel. You have fourteen days to collect it. If you'd rather have your parcel delivered at a neighbour or at a safe place, that's no problem. Simply register your delivery preferences with bpost.
DHL card in mailbox
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL RegionHub. Follow the instructions on your DHL card and on our Track & Trace page.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.
How long will the DHL ServicePoint keep my parcel?
Your parcel will be available for 14 calendar days at a pickup point and for 5 calendar days at a parcel locker. Once your parcel has been delivered to the pickup point, you will receive an email from bpost, and after a few days, you will receive a first reminder. If the parcel is not picked up in time, it will be returned to the sender.
Can someone else collect my parcel at a DHL ServicePoint?
Yes, that is not a problem. Anyone can pick up your package at a bpost pickup point as long as they have the barcode of your parcel. You can find this in the confirmation email, in the My bpost app, or on the notice of absence you received in your mailbox.
Did DHL eCommerce leave a notice of absence in your mailbox and do you need to collect your parcel at a DHL RegionHub? Then always bring the DHL card and a valid form of identification when collecting the shipment.
Can I have my parcel delivered to a different address?
No, unfortunately that is not possible. The second delivery by DHL eCommerce can only take place at the same address. Contact the sender if you want your parcel to be delivered to a different address.
Did our partner bpost try to deliver your parcel when you were not at home? On the bpost website or app, you can set your delivery preferences and indicate where your package should go if you are not at home. If you haven’t set your preferences yet, bpost will try to deliver your parcel to a neighbor or at a safe place around your home. If that doesn’t work, you will receive a message with information on where you can pick up your parcel. A second delivery to your home or to a different address is not possible with bpost.