Paid number 0900 20009

Information hotline for private individuals

The mandatory information according to Article 116/1 of the Act of 13 June 2005 on electronic communications is stated below.

The cost price for this 0900 number is €0.50/minute.

This information service is provided by DHL eCommerce (Belgium) N.V.
Registered office: Essenestraat 26, 1740 Ternat
Company number 0413.850.894 – VAT number: BE 0413.850.894

As a consumer-recipient, you can use the information number 0900/20009 to request information about a parcel that has been sent to you from an (inter)national address via DHL eCommerce. Consumer parcels in Belgium are normally delivered to your home by our partner bpost. You will then receive an email notification from bpost about the delivery of your parcel. For questions about the delivery, please contact bpost directly.

For complaints about the number 0900/20009, please contact the Customer Service by post at DHL eCommerce (Belgium) N.V., Essenestraat 26, 1740 Ternat; by emailing [email protected].

Start date of the service: 01/02/2019 – End date: open-ended.

Gambling licence: not applicable

The above data that were applicable during the last six months, if different from the current data: not applicable.