Did you miss the DHL delivery? No worries, DHL will automatically try to deliver your parcel again the next workday. If you also missed the second delivery attempt, you can collect your parcel at a DHL RegionHub. Follow the instructions on the yellow DHL card in your mailbox.
Was your parcel offered by our partner bpost? Then your package will be delivered according to your delivery preferences. If you haven't set those yet, bpost usually tries to deliver your package to your neighbors or at a safe place. If that doesn’t work, you will receive a notice of absence via email or in your mailbox. You or someone else can then pick up the parcel within 14 calendar days at the bpost point mentioned in the notice of absence.