According to track and trace your parcel has been delivered, but you haven't received it? Here's what you can do:
- Check your mailbox or safe place
Make sure that you haven't received a failed delivery notice in your letterbox or by email. It will tell you where your parcel has gone to.
Is it a small parcel? Look in your letterbox. Even if this is not indicated on track and trace, there is a chance that bpost has deliverd your parcel in your letterbox or at a safe place by your home. - Ask your neighbors
Check with your nearby neighbors to see if they received your parcel. It may have been delivered to your neighbors, even if this is not visible online. - Still haven't received anything?
If your parcel is not in your letterbox, safe place, or with your neighbors, please contact the sender. For example, the webshop where you placed the order. They will initiate an investigation with DHL regarding your parcel. The sender also has additional information that is important for the investigation.