Despite high-quality standards, sometimes a parcel can get damaged during the shipping process. When we notice this, we will not deliver the package to you.
Did the courier not notice the damage? Or is the packaging intact but the contents of the shipment are damaged? Please contact the sender as soon as possible, for example, the webshop where the order came from. The sender can claim the damage with DHL. They may also be able to provide you with an appropriate solution, such as a replacement shipment or a refund.