How do I file a complaint about how my parcel was delivered?

We're sorry to hear that the delivery of your parcel did not go as expected. As a recipient, you cannot file a complaint directly with DHL. Only the sender can do that because they have agreements with DHL regarding the insurance of their shipment in case of damage or loss. Therefore, please contact the sender as soon as possible. They can then immediately initiate an investigation with DHL and discuss with you how they can best assist you, for example, by resending your order or refunding your purchase.