If you're not at home for the first delivery attempt, our DHL courier will automatically come back the next workday. If you are also not at home the second time, your shipment will be sent to the nearest DHL RegionHub where you can collect your parcel within five working days. Check the address and opening hours of the DHL sorting center on our Track & Trace, using the QR code or delivery code on the yellow DHL card that the courier left in your mailbox. When collecting a parcel, you will always need to present the DHL card and a valid identification document (identity card, passport, or driver's license).
Why must I collect my parcel at a DHL RegionHub?
Collect parcel