Track and trace says that I need to contact DHL. Why?

Frequently asked questions

This generally occurs if the shipping information made available to us is incomplete. It may be that the address is incorrect or that we need additional information in order to deliver the shipment properly. We can quickly solve this problem for you. Simply contact our customer service department. Please note: if you’re not the sender of the shipment, please ask the sender to contact us.

Contact our customer service department

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