Expresser delivery by 12:00 noon

Frequently asked questions

As standard, DHL eCommerce delivers your packages and pallets within the Benelux on the next working day. And if that’s is not fast enough, you can use our Expresser service. Your business shipment will then be delivered in the Benelux (with the exception of the Wadden Islands) before 12:00 noon on the next working day (Mon to Fri). If the shipment is delivered after 12:00 noon, you can use the reactive money-back guarantee to retrieve the additional costs of the Expresser shipment.



Terms and Conditions of the reactive money-back guarantee:

  • The shipment was delivered to the recipient after 12:00 noon according to the DHL track and trace data.
  • The money-back amount is limited to the difference between the regular DHL Europlus shipping rate and the Expresser shipping rate.
  • The money-back guarantee must be requested by the shipper at the shipment level.
  • The money-back guarantee must be requested from DHL within 14 days of the invoice date. A request is to be submitted by sending an e-mail to [email protected] containing the shipment and invoice number, and a statement that the email refers to the reactive money-back guarantee.
  • The money-back guarantee does not apply if the recipient has made an intervention.
  • The money-back guarantee does not apply if the late delivery or non-delivery is due to circumstances beyond DHL's control, as defined in the DHL eCommerce General Terms and Conditions of Carriage.