The courier indicated that I was not at home, but I was.

Did the DHL driver or bpost courier report that you were not at home, but you actually were? That is not the intention, of course! We understand that this is very frustrating, especially since you stay home to receive a package. If this happens frequently at your address, we would appreciate it if you report it to our customer service. We will take action to prevent this from happening in the future.