Missed a delivery?

Frequently asked questions

Then our courier will leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL RegionHub near you. You have five days in which to collect the parcel, after which it will be returned to the sender.

If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender who will then provide us with the necessary instructions.

Delivery to consumers by our partner bpost
If our partner bpost was unable to deliver a parcel to a consumer, they'll leave a card in the mailbox with the location where the consumer can collect their parcel. If the consumer would like to schedule a second delivery at home, they can do so online. Go to the missed delivery page.